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Refund policy

Refund & Returns Policy — Focus Collectibles

Every card we sell is a specific, individual item, and the photos on each product page show the exact item you will receive. Please read the description and check the photos carefully before ordering, and email us at focus.collectibles@gmail.com with any questions about a card or its condition — we're collectors too and we're happy to help.

Change-of-mind returns

  • Graded cards (slabs) and raw singles: All sales are final. Because each card is unique and its value depends on grade and condition, we cannot accept returns because you changed your mind, disagree with a grading company's assessment, or the market price moved after your purchase.
  • Sealed product (boxes, packs, Elite Trainer Boxes, blisters and other factory-sealed items): All sales are final, and sealed product marked "Final Sale" on its product page is not returnable. Once a sealed item has been opened, it cannot be returned under any circumstances.
  • Supplies (sleeves, toploaders, binders and other accessories): Supplies can be returned within 30 days of delivery, in the same condition they were received — unused and in their original, unopened packaging. Contact us first for approval and the return address. Return shipping is at the customer's expense.
  • Other collectibles (figures, autographed memorabilia, and toys): All sales are final.

Damaged, wrong, or not-as-described items — we make it right

If your order arrives damaged, we sent the wrong item, or the item is materially different from its photos and description:

  1. Contact us within 48 hours of delivery at focus.collectibles@gmail.com.
  2. Include your order number and clear photos of the item and the packaging.
  3. We will make it right with one of the following, depending on the situation: a replacement if one is available, a return using a prepaid return label we provide, or a refund to your original payment method.

Do not ship a return to us without contacting us first — we will give you the correct return address and instructions.

Approved refunds are issued to the original payment method within 10 business days of us approving the refund or receiving and inspecting the returned item, whichever applies.

Items that cannot be returned

  • Graded cards that have been removed from, or whose slab shows signs of tampering with, the original holder
  • Opened sealed product
  • Raw singles that have been altered, cleaned, trimmed, or otherwise modified after delivery
  • Items marked "Final Sale," except where the damaged / wrong-item policy above applies

Questions

Email focus.collectibles@gmail.com and we aim to reply within 1 business day.